Managed IT services
Mercian Solutions and Services is a leading provider of managed IT services for businesses of all sizes.
Our team of experienced IT professionals is dedicated to helping organizations optimize their IT systems
and reduce the risk of downtime or data loss.
Our comprehensive managed services offering includes a wide range of services to keep your business
running smoothly and efficiently. Some of the specific managed services we offer include:
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Network monitoring: We use advanced monitoring tools to continuously monitor your network and identify potential
issues before they become problems. This proactive approach helps to prevent disruptions and ensure that your
systems are running smoothly.
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Security updates: Cyber threats are constantly evolving, and it's important to keep your
systems up-to-date with the latest security patches and updates. We take care of this for you, ensuring
that your systems are protected against the latest threats.
-
System backups: Data loss can be catastrophic for any business. That's why we create regular backups of your
data to ensure that you can recover from any potential disasters or data loss.
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Proactive IT support: When issues do arise, our team is here to help. We provide fast and effective support
to help you get your systems up and running again as quickly as possible
In addition to these core services, we also offer a range of additional managed IT services, including IT strategy consulting,
cloud services, cybersecurity, and data backup and recovery. No matter what your IT needs, we have a solution that can help.
24 X 7 NOC Support
- Network Devices health monitoring
- Bandwidth monitoring
- Link monitoring
- Server health monitoring
- Services monitoring
- Event log monitoring, disk space or memory
- Routing/Switching and Network Implementation
L1 support
- Routine maintenance of desktops and servers
- Security patch management and update, temporary file deletion.
- Daily backup monitoring
- Remote support
- Vendor management
- Server support and management
- Server failure notification
- Fast response time
- Sever performance monitoring and analysis
- Application and server monitoring
- Breakdown maintenance/repairs
- Preventive maintenance
- Periodic maintenance
- Predictive maintenance
- Corrective maintenance/ replacement
- Vendor management
- Responding in a timely manner to service issues and requests
- Providing technical support across the company (this may be in person or over the phone)
- Repairing and replacing equipment as necessary
- Testing new Technology
- Possibly training Junior staff
- Complete ticket management with escalation and service level reporting
L2 Operations
- Advanced Troubleshooting/resolution
- Configuration Management
- Process Automation
- RCA for IT Infra failures
- Incident Analysis
- Support Auditing and related task
- Data Upgradation
L3 Operations
- Planning, Design and Implementation of IT Infrastructure Projects
- Multi-Vendor Support
- Firewall implementation upgrade and migration
- VPN Design and implementation
- Performance tuning and capacity planning
Cloud
- Design and Implementation of a Scalable, Secure & Reliable Public Cloud
- Fiber Channel Disk Storage
- Vertically and Horizontally Auto-scalable VMs
- Internet Connectivity from Multiple ISPs
- Fully compliant Cloud offering
- 24x7 Cloud Infra monitoring and managed service
- 24x7 Managed Security Services
- Flexible deployment compute slab & models
- Cloud infrastructure uptime guarantee
- Customized Cloud solutions
By choosing Mercian Solutions and Services for your managed IT needs, you can enjoy improved system uptime,
increased efficiency, and reduced risk of data loss. Our team is dedicated to helping you get the most out
of your IT systems.
